What to Expect From Your Dealer

dealer_rightFinding a reputable HVAC dealer and choosing the right heating and cooling system will greatly contribute to the nature of your experience, as well as the future comfort of your home. Carrier guarantees satisfaction with its products and the ability of its dealers to fit you with a system that is a good fit for your space. Take time to explore the key aspects that you can expect from your Carrier dealer, as provided below.

Carrier Factory Authorized Dealer
No matter whether you are in need of routine maintenance or are looking to replace your existing system with new Carrier equipment, a Carrier Factory Authorized Dealer has the expertise you are looking for. They can help you with all of your home heating and cooling needs while also providing exceptional customer service from initial contact to the sale and installation of your equipment, and beyond. The Carrier Factory Authorized Dealer network is a nationwide initiative based on strict standards and criteria that is dedicated to providing the best in service. The satisfaction you will feel with your heating and air conditioning system is dependent on not only the Carrier products you choose, but also on the performance of your dealer.

As you search for a dealer, be on the lookout for the Carrier Factory Authorized Dealer official seal to ensure that you choose a dealer that has met our standards. Not only are we confident that you will be satisfied with your Carrier HVAC products, but we also guarantee that you be happy with the service provided by your Carrier Factory Authorized Dealer. As a result, we offer a 100% satisfaction guarantee. This confidence should play a vital role in your decision to choose one of our dealers as you are guaranteed the best available products, and a superior level of service from trained experts. Conditions and limitations may apply. See your Factory Authorized Dealer for details.

In addition, our Factory Authorized Dealers are required to meet rigorous standards based on customer satisfaction. After their in-home visit, the customer is asked to fill out a customer satisfaction survey to continuously monitor how the dealer is doing in all aspect of business. This gives customers peace of mind knowing that their Carrier Factory Authorized Dealer is going to make their experience a positive one.


The standards for becoming a Factory Authorized Dealer are rigorous, so only the most dedicated and experienced Carrier Dealers are given this esteemed designation. By associating their product offering exclusively with Carrier, these dealers have had extensive hands on experience and have become knowledgeable experts. All Carrier Factory Authorized Dealers must also meet requirements regarding EPA certifications, liability coverage and insurance requirements, warranties, product training, as well as installation and repair procedures. In addition to their expertise and customer service, these dealers also use Factory Authorized parts whenever possible to ensure that your HVAC unit has the capabilities to function most efficiently.

Carrier Factory Authorized Dealers go one step further in ensuring customer satisfaction by fostering teamsnate_right of technicians who have earned North American Technician Excellence (NATE) certification. NATE is a highly esteemed certification program developed specifically for the HVAC industry which includes training and an assessment test, which is the only one that is recognized throughout the entire industry. As a result, you can be sure that the Carrier Factory Authorized Dealer has the knowledge that is necessary to get the job done right.

Having the opportunity to carry the Carrier Factory Authorized Dealer designation is not easily attained. Only the best of the best are considered for approval based on our qualifications pertaining to expertise, customer service, and business practices. In order to guarantee that you receive a superior product and excellent customer service from a knowledgeable and certified technician, choose a Carrier Factory Authorized Dealer and get peace of mind knowing that your experience has a 100% satisfaction guarantee.